Contact Us

Questions about products, orders, bundles, or bookings? We'll point you in the right direction.

We respond within 24–48 business hours (Mon–Fri).

How Can We Help?

Order & Product Support

Help with orders, shipping, ingredients, or how to use our products.

Workshops

Hands-on sessions exploring Australian botanicals, rituals, and mindful self-care.

Retreats

Immersive experiences designed for rest, reconnection, and embodied learning.

Bespoke Events

Corporate, community, or private — tailored experiences for wellbeing, learning, and gifting activations.

Wholesale / Corporate Gifting / Stockists

For retailers, large orders, hampers, or gifting partnerships.

Looking for media or collaboration opportunities? → Media & Collaborations Enquiry

Before You Send — Quick Answers

You might find what you need right here.

Shipping & Dispatch Times

View our current shipping timeframes and tracking info.

Returns & Exchanges

Read our returns policy and how to start a return.

Shipping & Dispatch Times

View our current shipping timeframes and tracking info.

Returns & Exchanges

Read our returns policy and how to start a return.

Shipping & Dispatch Times

View our current shipping timeframes and tracking info.

Returns & Exchanges

Read our returns policy and how to start a return.

Send Us an Enquiry

Fill in the details below and we'll connect you with the right team.

Frequently Asked Questions

Common questions about orders, products, and experiences.

What's your response time?

We aim to respond to all enquiries within 24–48 business hours (Monday–Friday). During busy periods or after a product launch, it may take a little longer — we appreciate your patience.

How do I track my order?

Once your order has shipped, you're receive a confirmation email with a tracking link. If you haven't received it, check your spam folder or contact us with your order number.

What if my order arrives damaged?

We're sorry to hear that. Please contact us within 7 days of delivery with photos of the damage and your order number. We'll arrange a replacement or refund as quickly as possible.

Are your products suitable for sensitive skin?

Our products are made with natural Australian botanicals and are free from harsh chemicals. However, we always recommend a patch test before first use. If you have specific allergies or concerns, please reach out and we'll help you choose the right products.

Do you offer custom bundles?

Yes — we love creating custom bundles for gifting, events, or personal use. Get in touch with your ideas and we'll put something together for you.

Do you run private workshops?

Absolutely. We offer private workshops for groups, teams, and special occasions. Let us know your preferred date, group size, and goals, and we'll tailor an experience for you.

Can you create bespoke events for teams?

Yes. We design bespoke wellbeing and botanical experiences for corporate teams, community groups, and private events. Share your brief with us and we'll create a proposal.

Do you offer wholesale and what are the minimum order quantities?

We work with select retailers, stockists, and corporate partners. Minimum order quantities vary by product. Please complete the wholesale enquiry form and we'll be in touch with pricing and details.

Where are you based and do you travel?

We're based in [City/Region], Australia. We travel for workshops, retreats, and bespoke events across Australia — and occasionally internationally. Let us know your location and we'll discuss options.

Get in Touch

For the fastest help, please use the enquiry form below and include your order number if relevant.

Contact Info

📧 Email: [email protected]

📞 Phone: [Your phone number — optional]

📍 Location: [Hamilton, Perth], WA

Connect With Us

Instagram: @kayakwobidak

Facebook: /kayakwobidak

LinkedIn: /company/kayakwobida

Hours

Monday – Friday: 9am – 5pm WEST

Weekends & Public Holidays: Closed