Contact Us
Questions about products, orders, bundles, or bookings? We'll point you in the right direction.
How Can We Help?
Order & Product Support
Help with orders, shipping, ingredients, or how to use our products.
Workshops
Hands-on sessions exploring Australian botanicals, rituals, and mindful self-care.
Retreats
Immersive experiences designed for rest, reconnection, and embodied learning.
Bespoke Events
Corporate, community, or private โ tailored experiences for wellbeing, learning, and gifting activations.
Wholesale / Corporate Gifting / Stockists
For retailers, large orders, hampers, or gifting partnerships.
Before You Send โ Quick Answers
You might find what you need right here.
Shipping & Dispatch Times
We are a small First Nations business based in Perth, Western Australia. Orders are generally packed and dispatched within 3โ5 business days.
During busy periods, product launches, events or public holidays, dispatch may take a little longer. Once your order has been sent, you will receive a confirmation email with tracking details where available.
Delivery times vary depending on your location and are additional to our dispatch timeframe.
Changes or Cancellations
Please contact us as soon as possible if you need to change or cancel your order. We will do our best to assist, but changes may not be possible once your order has been packed or dispatched
Order Tracking
Tracking information will be emailed to you once your order has been dispatched. Please allow up to 24 hours for the tracking link to update.
If your parcel appears delayed, please check the tracking information first and then contact us with your order number if you need further assistance.
Returns & Exchanges
We want you to be happy with your purchase. Please contact us within 14 days of receiving your order if you believe an item is faulty, damaged, incorrect or you would like to request an exchange.
Please include:
- Your name and order number
- A brief explanation of the issue
- Photographs where the item is damaged or incorrect
Items being returned for a change of mind must be unused, unworn and in their original condition and packaging. Return postage for change-of-mind returns is the customerโs responsibility.
Sale items, personalised products and certain hygiene-sensitive products cannot generally be returned for change of mind.
Nothing in this policy limits your rights under the Australian Consumer Law.
Still Need Help?
Please send us your name, order number and a short description of your enquiry. As a small business, we may not always be able to respond immediately, but we aim to reply within 2โ3 business days.
Send Us an Enquiry
Fill in the details below and we'll connect you with the right team.
Frequently Asked Questions
Common questions about orders, products, and experiences.
What's your response time?
We aim to respond to all enquiries within 24โ48 business hours (MondayโFriday). During busy periods or after a product launch, it may take a little longer โ we appreciate your patience.
How do I track my order?
Once your order has shipped, you're receive a confirmation email with a tracking link. If you haven't received it, check your spam folder or contact us with your order number.
What if my order arrives damaged?
We're sorry to hear that. Please contact us within 7 days of delivery with photos of the damage and your order number. We'll arrange a replacement or refund as quickly as possible.
Are your products suitable for sensitive skin?
Our products are made with natural Australian botanicals and are free from harsh chemicals. However, we always recommend a patch test before first use. If you have specific allergies or concerns, please reach out, and we'll help you choose the right products.
Do you offer custom bundles?
Yes โ we love creating custom bundles for gifting, events, or personal use. Get in touch with your ideas, and we'll put something together for you.
Do you run private workshops?
Absolutely. We offer private workshops for groups, teams, and special occasions. Let us know your preferred date, group size, and goals, and we'll tailor an experience for you.
Can you create bespoke events for teams?
Yes. We design bespoke wellbeing and botanical experiences for corporate teams, community groups, and private events. Share your brief with us and we'll create a proposal.
Do you offer wholesale and what are the minimum order quantities?
We work with select retailers, stockists, and corporate partners. Minimum order quantities vary by product. Please complete the wholesale enquiry form and we'll be in touch with pricing and details.
Where are you based and do you travel?
We're based in Hamilton, Perth, Western Australia. We travel for workshops, retreats, and bespoke events across Australia. Let us know your location, and we'll discuss options.
Get in Touch
For the fastest help, please use the enquiry form below and include your order number if relevant.
Contact Info
Connect With Us
Instagram: @kayakwobidak
Facebook: /kayakwobidak
LinkedIn: /company/kayakwobida
Hours
Monday โ Friday: 9am โ 5pm WEST
Weekends & Public Holidays: Closed
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